United States delivery

Delivery options & charges

• Free standard delivery for all face mask orders

• Express delivery fee

• Orders up to $500, $18

Processing & shipping

• Fulfilment location: Our US orders ship from our warehouse in Miami, Florida

• Processing time: 

• For standard delivery, we aim to process and ship orders within three business days of receipt during business hours, 8-5 EST

• Cut-off time: Orders placed after 2:00 p.m. EST are handled as if ordered the next business day (Monday–Friday, excluding holidays).

Carrier & service

• All orders are shipped via a recognized U.S. carrier.

• Available service levels and costs are shown at checkout.

• We do not deliver to P.O. Boxes, BFPO, or freight forwarding addresses.

Signature options

• No signature required: Your parcel may be left unattended. We cannot accept responsibility for lost or stolen packages delivered under this option, including damage caused by the weather.

• Signature required (recommended): For added security, choose a signed-for service at checkout.

Sales tax

• Where required by law, sales tax is applied to the order total, including shipping and handling.

• For questions about tax, contact us at records@andaraeq.com.

Delivery outside the continental United States:

Delivery options & charges

• All delivery charges will be set at checkout and are the customer’s responsibility

• You may select standard or expedited delivery options

Fulfilment & timing

• Orders ship from our Miami, Florida distribution center.

• Orders placed before after 2 pm EST are usually treated as if made the next business business day.

• During peak periods (launches, promotions, holidays), please allow 2–3 business days for processing.

Customs, duties & taxes

• Local customs, duties, and taxes may apply and are the responsibility of the recipient.

• Prices shown at checkout do not include import duties, taxes, or fees charged in the destination country.

• Our courier cannot deliver to P.O. Boxes, BFPO, or freight forwarding addresses.

Duties & taxes

• Prices displayed do not include import duties, taxes, or local fees in the destination country.

• These charges are the responsibility of the recipient.

Order tracking

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number and link.

• Deliveries are made Monday–Friday during business hours and may require a signature, depending on the service selected.

• If delivery is unsuccessful, the courier may:

• Attempt redelivery 2 more times

• Hold the parcel at a local access point

• Return the parcel to sender if undeliverable

If your order is lost or arrives damaged, contact us at info@andaraeq.com with your order number.

For any questions about delivery or returns, contact us at info@andaraeq.com.